Shipping and payment
Shipping
| Method | Price |
|---|---|
| Packeta – pickup point | to be confirmed before launch |
| Packeta – home delivery | to be confirmed before launch |
| Pickup in Prague | free |
Payment
Card online (including Apple Pay and Google Pay), bank transfer with QR code, or cash on delivery.
Returns and complaints
Returning goods
You can return goods within 14 days of delivery without giving a reason. Just email us at info.ilenor@gmail.com and send the items back unworn and undamaged.
We refund the money within 14 days of withdrawal, using the same method you paid with.
Returns
All goods come with a 24-month statutory warranty. If something is wrong, write to us and send a photo of the defect. We handle complaints within 30 days at the latest.
Size guide
Measurements are in centimetres, taken with the garment laid flat.
T-shirts
| cm | XS | S | M | L | XL | XXL |
|---|---|---|---|---|---|---|
| Width | – | – | – | – | – | – |
| Length | – | – | – | – | – | – |
Hoodies
| cm | XS | S | M | L | XL | XXL |
|---|---|---|---|---|---|---|
| Width | – | – | – | – | – | – |
| Length | – | – | – | – | – | – |
Sweatpants
| cm | XS | S | M | L | XL | XXL |
|---|---|---|---|---|---|---|
| Waist | – | – | – | – | – | – |
| Length | – | – | – | – | – | – |
Exact measurements coming soon.
Terms and conditions
1. Seller
Jakub Štichauer · info.ilenor@gmail.com · +420 607 060 960
2. Orders
The purchase contract is concluded when we confirm your order by email.
3. Price and payment
Prices are final. The seller is not a VAT payer.
4. Returns and complaints
See the Returns and complaints section for details.
The full text will be published before sales launch.
Privacy policy
Data controller
Jakub Štichauer · info.ilenor@gmail.com
What data we process
Name, address, email and phone – only to process your order. Your email for the newsletter, if you subscribe.
Who we share it with
The carrier and the payment gateway, only to the extent necessary.
Your rights
You can request access to your data, its correction or deletion. Email us at info.ilenor@gmail.com.
The full text will be published before sales launch.